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2020 Assisted Admin WC Staff Safety Test

August 1, 2021

Full Name Office Email Title

Infection control in the office setting includes:

Staying home if you are sick.

Covering coughs and sneezes

Effective hand hygiene

Regularly cleaning office environmental surfaces (desks, kitchen counters) with products such as disposable Clorox or Lysol wipes

All of the above

When would you be expected to perform hand hygiene?

A. After contact with a sick person’s desk or phone

B. After handling documents that were handled by many people

C. Before preparing / eating a meal

D. After covering a cough or sneeze

A,C,D

All of the above

According to the CDC, an alcohol-based hand rub is the preferred method for hand hygiene except for when hands are visibly dirty or contaminated.

True

False

Recommended general environment cleaning in the office includes:

Letting office housekeeping staff perform it daily

Disinfecting regularly with a disposable disinfectant cloth such as Clorox and Lysol

Weekly soap and water cleansing

Disinfecting with 70% isopropyl alcohol

Best practice for reducing contamination of equipment used by all in the office is to practice consistent hand hygiene and regular disinfection.

True

False

Mobile phones used in work & personal settings can carry pathogenic microorganisms.

True

False

Which of the following is an INCORRECT statement regarding spread of the flu virus?

It is a best practice for all healthcare workers to get a flu vaccine

If you do not see patients, you do not need to get a flu vaccine

If you get influenza, do not go to work until you are fever free for at least 24 hours

During flu season, avoid crowds and large gatherings

Keeping items in your work area disinfected can help control the spread of the flu

You are opening a box of supplies with scissors and accidentally cut yourself. With a workplace sharps injury you should:

Put on a bandage and go right back to work.

Report the injury and exposure immediately to the Branch Manager for further direction.

Immediately go to urgent care to get antibiotics.

Use of sound Body Mechanics helps to prevent injury. Which of the following best demonstrates the use of sound Body Mechanics?

You stretch to water houseplants on top of the bookshelf in your office.

You are thinning out the file cabinet placing files in a storage box. The box has become very heavy. You bend over to move it.

You need desk space to work so you pile papers on the credenza behind you. You twist back to find a missing document.

You knock a file off your desk. You get out of your chair and squat to pick it up.

Many workplace injuries occur from people simply not paying attention to what they are doing.

True

False

You receive a text message while driving between offices. You may do the following legally and safely EXCEPT:

Use a hands-free device to talk on the phone

Pull over to the side of the road and review the message

Answer the text message when are you are stopped at the stop light

Wait until you arrive at your destination. Then check the message

You notice a man you don’t recognize wandering in the office peering into offices. He doesn’t belong there. You should:

Leave him alone he’ll find whom he is seeking

Call out to him from your office – “who or what are you looking for?”

Calmly approach him and ask if you can help him, guiding him towards Reception/HR to have him potentially escorted out

Tell him he is not allowed in the building and to leave immediately

Warning signs that a situation or individual may turn violent include:

A. Angry emotional undertone

B. Pre-occupation or fixation with a person or object

C. Repeating self, avoiding eye contact

D. Increasing distress or desperation

A, B, D

A, D

A, B, C, D

You hear screaming and what sounds like gun shots coming from somewhere in the building. It sounds like an Active Shooter situation, which action should be your first choice if available?

Get out of the building as fast as you can, calling 911

Hide under your desk with the lights out and quietly call 911

Pick up a heavy object to use as a weapon and get ready to confront

Scream for everyone to run

Office fire safety includes:

Use an elevator if one is available to get out quickly

Use of a space heater in your office is acceptable if it is new not refurbished

Make sure you turn off all critical operations, such as computers, before you exit in a fire

Know where the nearest fire extinguishers are and know how to use them

In a serious community disaster (wildfire) the office staff may have to coordinate with staff and patients by personal cell phone. Important information to collect from staff when you reach them includes:

A. Are they safe?

B. Who are their priority patients [Evac level 1]? Can they get safely to them?

C. Do they have adequate supplies to perform visits?

D. Can they accept additional patients?

A, B, D

A, B, C

All of the above

Patient Rights include all of the following EXCEPT:

Unlimited access by family to patient medical records

Receiving verbal and written information in a language they can understand – meaningful communication

Being treated with respect and full recognition of their dignity

Being informed of any financial liability prior to obtaining services

Submitting visit notes for visits not performed is an example of Medicare Fraud.

True

False

Your responsibility with Protected Health Information (PHI) includes all EXCEPT:

Locking computer screen or closing programs with patient information when leaving your desk

Faxing physician orders with an agency cover sheet

Shredding unneeded copies of patient information

Texting full new patient identification information to field clinicians

Patients whom are satisfied and happy with their nurses, therapists and office support are unlikely to place complaints.

True

False

Be sure to click Submit Quiz to see your results!

2020 Assisted Admin WC Staff Safety Test

2020 Assisted Admin WC Staff Safety Test

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