If a loved one needed home care, would you know how to choose the best agency? For many people, knowing how to find the right company is uncharted waters in a sea of healthcare companies. A service launched by The Centers for Medicare and Medicaid Services called Home Health Compare puts people on the right path to finding the best agency to fit their needs. This tool serves patients, families and referral sources to help choose a home healthcare agency. Home Health Compare uses a star rating system to compare agencies on the measurement of their performance. Home Health Compare includes two types of ratings:
- Quality of Patient Care Star Rating – based on OASIS assessments and Medicare claims data.
- Patient Survey Star Ratings – based on the patient’s experience of care measures.
Assisted Ranks above the Rest
Throughout the country, most agencies fall somewhere in the middle, averaging 3 – 3 ½ stars. A 1 or 2-star rating means that an agency’s average performance on the measured care practices was below other agency averages. Assisted Home Health & Hospice is in the TOP TIER of agencies with 5 out of 5 stars recently reported at our West Covina and Los Angeles branches.
Outstanding Patient Care and Customer Service
We pride ourselves on our first class patient care and customer services, and our rating reflects it. Assisted has strategically placed people and processes to ensure the quality of our hospitality companywide. Each office employs a Director of Patient Care and a Clinical Supervisor to provide our staff with the support they need. Our Staff Development Department conducts monthly in-services and training for our field and office clinicians. Training includes wound care, IV protocols, disease management, medication, and symptom management, fall prevention, safety, and patient education. All new staff is paired with a seasoned clinician to enhance their training and experience. We provide 24 hour/365 day on-call service to ensure patient and family needs are addressed promptly, and it shows in our ratings.
The Assisted Difference
Assisted Home Health & Hospice is privately owned and operated since 1989. Being in business for 30 years gives us the experience and stability to provide the best healthcare services. We provide patient care with a more personalized touch, supported by a team of experienced employees, some of whom have been with us from our inception. With our thoroughly screened employees, our patients can be confident in the Assisted staff members who provide their care.
To learn more about Assisted and the services we offer, call 800-949-6555 or visit us at www.AssistedCares.com.
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